FAQ
What are the essential differences between Pro Accelerator and other accelerators on the market?
Pro Accelerator differentiates itself from traditional accelerators primarily through its underlying protocol. While most accelerators still rely on IPsec or IKEv2, Pro Accelerator fully adopts the WireGuard protocol, which consists of only 4000 lines of code (compared to over 600,000 lines for IPsec), achieving 3-5 times faster transmission speeds while significantly reducing battery consumption. Additionally, Pro Accelerator's no-logs policy has been verified through independent audits by Cure53, with the audit report being fully transparent, truly delivering both speed and security.
What operating systems and devices does Pro Accelerator support?
Pro Accelerator provides native clients for all platforms, supporting Windows 7 and above, macOS 10.14 and above, iOS 14 and above, Android 6.0 and above, as well as mainstream Linux distributions (Ubuntu, Fedora, Debian, etc.). Additionally, Pro Accelerator offers detailed router configuration tutorials, supporting popular router firmwares like Asus, Netgear, and OpenWrt, allowing you to protect all connected devices in your household with a single configuration.
How do I request a refund if I'm not satisfied with Pro Accelerator?
Pro Accelerator offers a 30-day unconditional money-back guarantee. If you're not satisfied with the service within 30 days of purchase, just reach out via live chat or email support@vpnjs.net to the customer support team without needing to provide any reason, and you can request a full refund. Refunds are typically processed and returned to your payment account within 1-3 business days.
What actual connection speed can I expect with Pro Accelerator?
Pro Accelerator has deployed over 3000 high-speed server nodes globally. Actual testing results indicate that average latency to Asia-Pacific nodes is below 30ms, while latency to North America nodes ranges from 80-120ms, with download speeds stabilizing above 500Mbps on gigabit broadband. Thanks to the efficiency of the WireGuard protocol, Pro Accelerator maintains stable and smooth connections even in complex network environments.
What does Pro Accelerator's no-logs policy specifically include?
Pro Accelerator's no-logs policy covers all aspects: no recording of your original IP address, no connection timestamps, no logging of visited websites or domains, no DNS queries, and no bandwidth usage data. All servers operate in a pure RAM environment, automatically clearing data upon physical reboot. This policy has been thoroughly audited by the internationally recognized security audit firm Cure53, with the complete audit report available on Pro Accelerator's official website.
How do I configure Pro Accelerator on a router?
Pro Accelerator provides comprehensive router configuration tutorials supporting mainstream router firmwares such as Asus (Asuswrt-Merlin), Netgear, Linksys, OpenWrt, etc. Configuration steps typically include: 1) Logging into the router management interface; 2) Accessing the acceleration client settings; 3) Importing the configuration file provided by Pro Accelerator; 4) Entering your Pro Accelerator account credentials. Once configured, all devices connected to that router's WiFi will automatically receive accelerator protection, negating the need to install clients on each device individually.
Can Pro Accelerator be used for streaming content?
Yes, Pro Accelerator has specifically optimized connection performance for streaming. Our high-speed nodes can smoothly stream 4K ultra HD video content. Pro Accelerator regularly updates its server IP pool to ensure a stable streaming access experience. However, please note that Pro Accelerator does not encourage users to violate any streaming platforms' terms of service.
Will using Pro Accelerator slow down my internet speed?
Thanks to the efficient design of the WireGuard protocol, Pro Accelerator has minimal impact on speed. In most cases, speed loss is under 5-10% of the original bandwidth. In some instances, if your ISP throttles specific traffic (like video streaming or P2P), using Pro Accelerator might actually improve speeds since the encrypted connection prevents deep packet inspection (DPI) and traffic identification by your ISP.
Does Pro Accelerator support simultaneous connections on multiple devices?
Yes, the Lightning Version of Pro Accelerator supports up to 6 devices online simultaneously, while the Flagship Version supports up to 10 devices. This means you can protect your accelerator on phones, computers, tablets, smart TVs, etc., at the same time without incurring extra costs. For more devices, it is recommended to configure Pro Accelerator on a router, which will protect all family devices with a single setup.
How does Pro Accelerator ensure my security on public WiFi?
Public WiFi is a high-risk environment for hackers to steal data. Once you connect to Pro Accelerator, all your internet traffic is transmitted via an AES-256 encrypted connection, making it impossible for anyone on the same WiFi network to read your data, even during man-in-the-middle attacks or sniffing. Pro Accelerator also offers an automatic connection feature: when insecure WiFi networks are detected, it automatically initiates accelerator protection.
Is Pro Accelerator's no-logs policy third-party validated?
Yes, Pro Accelerator's no-logs policy has been independently verified by Cure53, an internationally respected security audit firm. The audit team conducted a comprehensive review of Pro Accelerator's server infrastructure, codebase, and operational processes, confirming that Pro Accelerator does not record any identifiable user data. The full audit report is publicly available on the Pro Accelerator official website.
Does Pro Accelerator support Linux systems?
Yes, Pro Accelerator provides a native Linux command-line client, supporting mainstream distributions like Ubuntu 18.04+, Debian 10+, Fedora 33+, CentOS 8+, and Arch Linux. Installation methods include one-click installation via APT/YUM repositories or manual installation of .deb or .rpm packages. The Linux client supports all core features such as WireGuard protocol, split routing, and kill switch.
Does Pro Accelerator offer static IP addresses?
Yes, the Flagship Version of Pro Accelerator includes a dedicated static IP address. Static IPs are particularly useful for scenarios like remote access to corporate networks or NAS, running online services that require a fixed IP, and avoiding CAPTCHA challenges triggered by frequent IP changes. The static IP is assigned exclusively to you and is not shared with other users.
How can I ensure Pro Accelerator does not leak my IP address?
Pro Accelerator has robust leak protection mechanisms in place: DNS leak protection ensures that all DNS queries are resolved through an encrypted connection; WebRTC leak protection prevents browsers from exposing your real IP through the WebRTC interface; IPv6 leak protection ensures that IPv6 traffic is also secured. You can use the built-in leak testing tool in the Pro Accelerator client or visit third-party testing sites to verify your protection status.
Can Pro Accelerator handle internet interference?
Pro Accelerator's proprietary obfuscation protocol disguises accelerator traffic as regular HTTPS traffic, effectively countering deep packet inspection (DPI) techniques. In environments with stringent network restrictions, Pro Accelerator's obfuscation mode can help users break free from blocks and regain access to a free internet. However, please note that Pro Accelerator advocates for responsible accelerator use in accordance with local laws and regulations.
What payment methods does Pro Accelerator accept?
Pro Accelerator supports various secure payment methods: Visa/Mastercard international credit and debit cards, PayPal, Alipay, WeChat Pay, and cryptocurrencies (Bitcoin, Ethereum, etc.). Choosing cryptocurrency payments provides additional anonymity. All payment channels are processed through PCI DSS-certified secure gateways, ensuring your payment information is safe.
In which regions does Pro Accelerator have servers?
Pro Accelerator has over 3000 servers deployed in more than 80 countries and regions worldwide. Key coverage areas include North America (over 30 cities in the U.S., 5 in Canada), Europe (25 countries including the UK, Germany, France, the Netherlands, and Switzerland), Asia-Pacific (15 countries including Japan, South Korea, Singapore, Australia, and India), South America (Brazil, Argentina, Chile, etc.), and the Middle East and Africa (UAE, South Africa, Turkey, etc.).
Does Pro Accelerator offer browser extensions?
Yes, Pro Accelerator provides browser extensions for Chrome and Firefox. The browser extensions operate lightweight, encrypting only the traffic within the browser (not affecting other applications). They are particularly suitable for scenarios requiring quick IP location changes, such as cross-border shopping comparisons. The browser extensions also include WebRTC leak protection and ad-blocking features.
How can I contact Pro Accelerator's customer support team?
Pro Accelerator offers multiple support channels: 1) 24/7 live chat—visit the Pro Accelerator official website for real-time support, with an average response time of fewer than 2 minutes; 2) Email support—send an email to support@vpnjs.net, with replies typically within 24 hours; 3) Help center—featuring hundreds of detailed tutorials and troubleshooting guides. Our customer support team provides bilingual service in Chinese and English.
How does Pro Accelerator's ad-blocking feature work?
Pro Accelerator Lightning and Flagship versions include ad-blocking and protection against malicious websites. This feature operates at the DNS level, maintaining a domain blacklist with over 1 million rules, preventing the loading of ad trackers, malicious domains, and phishing sites during the DNS resolution phase. This method is more efficient than traditional browser ad-blocking plugins, as it prevents unwanted connection requests at the network level.